TECHNICAL SUPPORT
7 × 24-hour full cycle service - from installation to optimization, providing full protection throughout the process

After-sales service

After-sales service


01

Online service

Provide customers with free technical support via telephone, email, or online communication, providing solutions for hardware, software system operation, upgrades, and modifications.

02

On-site service

After-sales engineers arrive at the customer's site to provide installation guidance, operation debugging, maintenance and repair, fault elimination, technical upgrades, and operation training.

03

Return-to-factory repair service

Customers return faulty equipment to the factory for repair. Compared with on-site service, the cost of return-to-factory repair service is lower.

04

In-warranty service

For equipment that malfunctions during the warranty period, we will repair it free of charge.

05

Spare parts and consumables sales service

For commonly used spare parts and consumables during equipment use, our company has a spare parts warehouse. After receiving your feedback, we will dispatch them in time and deliver them to you in the shortest time through professional logistics to ensure that the equipment can resume normal operation in a short time.

06

Calibration service

Ensure product reliability, repeatability, and accuracy by regularly calibrating the equipment, and meet customer quality assurance and business requirements. Whether it is returned to the factory or on-site at the customer's location, it will be based on the factory inspection procedures and provide a complete report and certificate of conformity.

After-sales service

After-sales service application


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